#SHRMDIV – How Do You Get People to Talk?

brandonDay One of the 2018 SHRM Diversity & Inclusion Conference began with a keynote address from Brandon Stanton, creator of the wildly popular (it reaches 25 million people) blog, Humans of New York. I’m a fan of the site because I like hearing/reading people’s stories. Everyone has one. I care about people so it would follow that I care about their stories.

If you’re not familiar with Humans of New York, Brandon travels the world taking photos of people and on the site he shares those photos along with some part of their story. As he discussed how he is able to accomplish this, something he said really resonated with me as an HR professional. He said one of the questions he is often asked is “How do you get people to talk?” After all, these people do not know him, they have no previous relationship with him, yet they often share intimate details of their lives with him. His response – “I just ask.”

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He followed up noting the importance of getting to a place where a person is examining and unpacking an emotional, impactful part of their life. It involves intent listening, asking follow-up questions and not thinking about himself or having an agenda. This reminded me of what HR professionals are charged with doing when an employee comes to us with an issue/concern. Before we can address the concern, we need to know what it is and what’s behind it. Just as Brandon does with his photo subjects, we need to listen intently and ask follow-up questions without having an agenda. We need to make the individual feel safe enough to share with us. Psychological safety is a key component of inclusion.

The first question Brandon usually asks a person is “What is your greatest struggle right now?” I immediately thought of how helpful it would be to HR professionals to know the answer to this question when speaking with an employee who has a concern. Actually, it would be good for us to know even if they aren’t having an issue. Understanding what people are experiencing is critical to developing and maintaining an inclusive culture. People are often reluctant to talk out of fear of being exposed; however, they will also have a deep appreciation for being listened to and having their concerns validated. At the end of the day, validation outweighs fear. Ask (with genuine concern) and you will probably receive the answer. People have an innate desire to be heard and understood. PRO TIP: Employees are people.

Are-You-ListeningAnother comment that resonated with me was “The world is all about sharing right now; but we’re really not listening.” Between work life, home life, social life, social media, etc., the world is full of noise. Full of it. We hear a lot; but we actually listen to very little. This also relates directly to our roles in HR. On any given day we hear a lot of information and we have to make sure that we take the time to listen to what’s critical, particularly employee concerns and complaints. Not only do we need to listen but we need to ask the right questions, follow-up and check-in. We need to have open lines of communication. To do this effectively, we need to ensure people feel safe enough to be vulnerable.

“Safety is about intent; not content. Learn to monitor and manage safety and you can talk to anyone about anything.” – Emily Gregory, VitalSmarts

 

 

#SHRMDIV Day 2: Inclusion Paves the Way for Innovation

I nearly filled an entire notepad on day two of the SHRM Diversity & Inclusion Conference, feverishly taking notes on everything from business cases to legal considerations to behavioral science.

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The day kicked off with Dr. Tony Byers discussing The Multiplier Effect of Inclusion. Engaging us with wit, humor and authenticity, Dr. Byers started by sharing a story from his childhood of being excluded, the lasting impact that feeling left on him and how the experience informs his work. Similarly to Maria Arcocha White, he briefly touched on how D&I work had been done for the past 40-50 years and how it needs to change.  Over time, he stated, counting heads became more important than making heads count. Organizations can be diverse without being inclusive but it’s inclusiveness that really gives them an advantage. To highlight this, he showed us the difference in outcomes between a cross-cultural group that is well-led and culturally competent vs. one that is poorly led. Guess which one performs better?

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Using a 10 question activity he highlighted the implications for innovation and creativity when an organization lacks diversity and inclusion. Hint: There are no elephants in Denmark.  From there he went on to discuss the responsibility each of us doing work in the D&I space has for being a multiplier when it comes to inclusion. We have to take a leadership role in this push for change. How are we helping our organizations become/be/act differently if the answers to questions are always the same? Considering the impact of multipliers, we must ask ourselves what we will commit to doing to implement inclusiveness, not just diversity. My commitment is to develop and sustain an organizational culture in which everyone feels included, respected and valued. What’s yours?

KEY TAKEAWAYS:

  • The 3 C’s of Inclusive Behavior:
    • Curiosity – Thinking Differently
    • Challenge – Managing Personal Bias
    • Courage – Develop an Inclusive ‘Speak Out’ Culture
  • Diversity x Inclusive Behaviors x Innovation = Increased Market Success (Organizations with inclusive cultures outperform other organizations by 26%.)
  • Different voices lead to different ideas and different solutions.
  • We may not always get it right in our attempts to be inclusive but we can’t stop. (Example: Starbucks’ ‘Race Together’ campaign.)

FAVORITE QUOTE: Why do you have to have a business case to treat me right?

I attended two other sessions on Day 2 but they honestly deserve separate posts. Especially Dr. Steve L. Robbins who I could have listened to for HOURS. Stay tuned.

#NotAThoughtLeader

 

Let’s Start with Decency

Lately I have engaged in several conversations (online and IRL) surrounding race, racism, diversity and inclusion, as I’m sure many of you have given today’s political and social climate. These conversations have been with friends, colleagues and fellow HR professionals. Thankfully I associate with some pretty intelligent, thoughtful, decent individuals who can discuss heated topics without becoming heated (passionate maybe, but not heated) and/or resorting to insults or name-calling. Thankfully. But for many, these types of conversations can often devolve into a free-for-all that becomes focused on the individual rather than on the topic. Or facts.

decency4During these conversations I’ve heard many stories of “true colors” being shown by folks people considered friends or at least decent associates. It seems this past presidential election and the current White House inhabitant have made vile and divisive words and actions against the “other” (race, gender, physical ability, sexuality, you name it) more acceptable and folks are feeling free to let their bigotry flag fly. Nowhere does that flag fly higher than online where folks develop superhero levels of courage from behind the keyboard. What does this say about us as a society? What does it mean for us in the workplace? What does it mean for HR professionals? More pointedly, what impact do these beliefs, when held by HR professionals, have on the rest of us?

If you’re a recruiter or hiring manager who believes black people are intellectually inferior, or that immigrants don’t deserve to be here, or that homosexuality is a sin, or that people with disabilities are somehow less than capable, or that women should stay home barefoot and pregnant, that has to affect your decisions in the workplace, right? How could it not?

If you’re a speaker who speaks on HR topics at conferences, or a consultant, or write an HR blog, how do your views not seep into your work? And if they don’t what type of a psychopath are you? I jest. But, seriously.

This topic is heavy on my mind. Not just because I’m headed to SHRM’s Diversity & Inclusion Conference next week (yay!) But also because I feel this pattern of hateful thoughts, beliefs and discourse will only get worse before it gets better. On a grand scale. However on a smaller scale, on the scale that is within my own little sphere of influence, I commit to do my part to make the world, the HR profession and the workplace a better place to be. For everyone.

I’m far from perfect but I know I’m a good, decent person and I truly believe all of this starts from there. Decency, empathy, and compassion are the building blocks of humanity. The more we infuse those into HR, it will in turn have an impact on our workplaces (WorkHuman, anyone?) which are composed of individuals who are a part of the world community. It’s all connected.

I know this was a bit of a ramble but thank you for making it this far. More to come!

(Posted on SHRM Blog October 23, 2017)

#NotAThoughtLeader

#SHRM17 – ALL IN(SPIRED)

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Beignets from Sunday brunch at Blake’s on Poydras. DELICIOUS!

SHRM 2017 ended last week and I’m experiencing withdrawal. The people, the sessions, the music, the BEIGNETS! What’s not to love? If you missed it, you missed something big. Literally. It was the biggest SHRM conference ever! Between the concurrent sessions, the Smart Stage, the Take 10s and the General Sessions, you could soak up a wealth of information without even trying.

 

Many of the sessions I attended shared the common theme of building trust, shifting culture, HR influence and putting people first. This was deliberate as these are topics that really speak to me and that I believe in fully. (Full disclosure: I ended up in Richard Fagerlin’s session because I was tired of walking that behemoth of a convention center. It was a great session though and I’m glad I attended it.)

I have a ton of takeaways from SHRM17. (I concur with Steve Browne’s statement that if you leave a session without any takeaways, it’s YOUR fault, not the speaker’s.) Some of my favorites are below.

TRUST YOUR PEOPLE.

laszloIf you believe people are fundamentally good, you will treat them that way. (Laszlo Bock)

How many times have you encountered designated leaders who don’t trust the people they hire to do their jobs? You know who I’m talking about. The folks who want to micromanage their employees to death. Perhaps you are (gasp!) one of those people. If you are, stop it right now! That’s no way to inspire or motivate folks to be productive.

Another great Bock statement: FREEDOM IS FREE. Meaning, it costs nothing for you to allow your employees the freedom and autonomy to be effective. Let’s face it – if you don’t trust the people you hire, that says way more about you than it says about them.

CULTURE IS THE SUM OF WHAT YOU PERMIT AND WHAT YOU PROMOTE.

culture

Another way to think about culture. Steve Browne said this in his session as well.

Consider the mic dropped.  This comment on culture from Richard Fagerlin’s session, Creating a Culture of High Trust : 10 Things Every Organization Must Do to Experience High Trust was probably my most retweeted tweet from the conference. Obviously it resonates.

 

We’ve all seen it. You have an organization that prides itself on its core values of  <insert  buzzwords of the moment> but in practice it’s a whole different story. They say they believe in diversity & inclusion, but the leadership team looks the same and thinks the same. They say they believe in innovation but new ideas are always shot down. They say harassment won’t be tolerated but a known harasser gets promoted because they are a high performer. They say they believe in work/life balance but pitch a fit if an employee has to leave early. I call shenanigans! Your culture isn’t what you say it is, it’s what it is.

Another good Fagerlin quote: EVERY ORGANIZATION IS PERFECTLY DESIGNED TO GET THE RESULTS IT GETS. Just let that marinate for a minute while thinking about some of your past (maybe present) work experiences. It’s all starting to make sense now, right? #MajorKey

THE KEY TO SUCCESSFUL LEADERSHIP IS INFLUENCE, NOT AUTHORITY.* 

20170626_172813In her session, Influencing Others: 8 Steps to Get Results When You Don’t Have Direct AuthorityValerie Grubb spoke about how to influence others when you don’t have direct authority. Again, this really boiled down to trust. Trust and communication style.

In order to influence someone when you don’t have authority over them i.e. when you can’t say “because I said so,” they have to trust you (see above) and you have to communicate concisely. Speak to the WHY of what you’re trying to accomplish and gain a reputation for getting to the point. This is something I really need to practice. I can get wordy at times. (Don’t say it. LOL. Just keep reading.) WHEN TRYING TO INFLUENCE SOMEONE THEY HAVE TO HEAR YOU FIRST. If they don’t trust you, chances are they aren’t listening.

DON’T KEEP FOLLOWING THE RULES; CHANGE THEM!

20170626_172212You probably guessed this quote came from Steve Browne without me having to say it. He has a bit of a reputation as a rule breaker. In a good way. Make that a GREAT way. Steve is so freakin’ inspirational and his passion for HR and people is contagious.

I attended Steve’s Brand Name HR: Giving Your Function Life & Purpose session. He spoke a lot about pushing boundaries and not letting yourself (and your career) be confined to what HR is “supposed to do” or “should be doing.” We need to challenge the status quo and not be afraid to shake things up for the betterment of the folks we’re here to support.

We can’t be afraid to bring our whole selves to work and we must encourage others to do the same.  We spend too much time at work to have to shut off or hide major parts of ourselves during the workday. For example, I like to change my hair color a lot and I have visible tattoos. Neither of which impacts my ability to do my job. Get over it.

Steve also talked about HR being out and among the people as opposed to always making them come to us. I’m proud to say I do a pretty good job of this. The people are the reason I do what I do. Why would I want to keep my distance from them? I have never been “Ms. Stuffy, Scary, Uncaring HR lady” and I never will be. Let’s not be confined by others’ preconceived notions of HR. IF YOU’RE NOT MAKING PEOPLE UNCOMFORTABLE YOU’RE NOT DOING YOUR JOB. (Thanks for the reminder, Steve!)

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IRL connection w/ @tgweeded – photobomb courtesy of @cescobar78

This was just a small taste of my #SHRM17 experience. There’s no way I can cover it all in one blog post. However, I would be remiss if I didn’t mention how fabulous and fun it was to make IRL connections with the folks I know from #nextchat. (Not familiar? Get into it! Every Wed. 3pm EST on Twitter.) It was so great to put a human-sized face to a tiny Twitter avatar face and take our conversations offline. That was easily one of the best parts of the conference.

 

So SHRM17 has come and gone. Beignet cravings notwithstanding, I’m excited about sharing and implementing what I learned and continuing to connect with other HR professionals, online and off. I went ALL IN and came out truly INspired. Kudos to the entire SHRM team for a WONDERFUL conference!! I hope to see everyone at #SHRM18 next year. (I wonder if there’s any chance of having a batch of beignets shipped to Chicago.) 

BONUS ROUND: If you attended SHRM17, share your favorite part in the comments and/or reach out to me on Twitter @tmrasberry.

*Ken Blanchard quote

(Posted on SHRM Blog June 28, 2017)

Life Lesson: Invest in Yourself

investHow many times have you wanted to do something that would you enrich you either personally or professionally but repeatedly told yourself you couldn’t afford it? I know I’ve been in that place SEVERAL times. I look at my bills and my bank account and think “nope- can’t do it.” But if we don’t invest in ourselves, who will?

This year I am attending the annual SHRM conference (paid for completely out of my own pocket – registration, travel and housing) and the WorkHuman conference (thankfully one of my Twitter angels arranged for a free registration for this one so I’m only on the hook for travel & housing.) I SO envy folks whose employers truly invest in their professional development and send them to conferences, etc. I almost decided not to try to attend either conference because it really is a financial stretch for me, but it’s also important to me to learn and grow in my field and to network with my peers face-to-face. Now I may not be eating when I’m there (which will really hurt in NOLA 🙂 ) but I’ll be soaking up great info and meeting great people. I plan to use these experiences (and others) to enrich both myself and my organization. These investments will not go to waste!

When was the last time you invested in yourself? If it’s been far too long ago, I implore you to look into something that will benefit you and figure out how to make it happen. Investment comes in more than one form. It can be money, time or energy (or some combination of each.) Whatever you decide to do, I guarantee you’ll be better off for it – even if it’s a struggle to make it happen.

HR Humor: Flex Time, Schmex Time

duck

Pure , unadulterated fact!

Despite the current conversations surrounding the proven benefits of work/life balance, flexible work hours and the like, it never ceases to amaze me the extent to which this proves true. It’d be great if more employers focused more on employee morale, productivity and results than on a few “missed” minutes in the morning, presuming there is no adverse impact to the business. Continue reading

Let’s Make This Official: SHRM-CP

I’ve been an HR Professional for over 10 years. I have progressed through my career from HR Assistant to HR Generalist, working with multiple nonprofit organizations (and a few for-profits) in the DC Metro Area. Every few years I would consider pursuing certification (PHR), but for whatever reasons, I never got around to doing it. Continue reading

SHRM #nextchat: Workplace Wellness

I’m a day late on this but better late than never, as they say. As usual, yesterday’s SHRM #nextchat was super interesting and informative. The topic was Does Workplace Wellness Need a Checkup? We do not have a formal wellness program at my current employer so I was interested in learning how other organizations, particularly smaller nonprofits, implement effective programs.  Continue reading